Terms & Conditions
We advise your act of booking and payment of the
rental deposit constitutes your agreement to our Terms and Conditions and
provides your authorisation to BillabongSpa Cabin to charge your credit card for any costs associated with damage,
breakage, or cleaning/laundering costs as outlined below.
Variances to these Terms & Conditions can be
agreed on, but only by arrangement with the owner in writing.
Billabong Spa Cabin is much loved by
many. Attention and care has been invested to ensure that you have a
comfortable and enjoyable stay. Please show the necessary care and respect for
the cabin, its interiors, outdoor spa and native flora and fauna.
Securing your booking
At the time of registration, your name and home
address, as well as a contact phone number, (personal mobile preferred) is to
be forwarded.
This information is mandatory.
Please check that the dates on your Confirmation
are the dates you have booked.
The owners will make every effort to ensure the
property is available as booked. However
the owners reserve the right to make alterations to bookings due to unforeseen
circumstances.
Arrival & Departure
It is your responsibility to arrive on the day
you have booked. If for any reason you
are late arriving for the period you have booked, the full cost of the entire
booked period remains payable. Where you
do not arrive on the date you have booked, all payments received to confirm your
booking will be forfeited to Mountaintop Escape Spa Cabins.
Minor Accidental Damage and Breakage
We acknowledge that accidental breakages can
occur during handling of glassware and crockery. Please advise of any breakages
and/or damage when you depart so repairs or replacements can be organised
before the next booking. You can do this
by leaving a note on the kitchen bench, or by contacting Mountaintop Escape Spa
Cabins by email or phone. This
information is vital to the smooth running of the resort and to maintain our
high standard.
To maintain a good standard for our guests, we
require certain conditions be complied with.
We appreciate most will respect our property, but the occasional abuse
requires that we state the following conditions:
Additional Cleaning Fees and Bond
It is a condition that guests leave Mountaintop
Escape Spa Cabins in a clean condition. This means the kitchen will be left as
you found it, and garbage taken to the outside bins.
Mountaintop Escape Spa Cabins reserves the right
to charge guests for any costs incurred due to additional cleaning, if the
above conditions are not met. A minimum fee of $50 per cabin applies for
additional cleaning and laundering.
Note:
Please advise at the time of booking if you would prefer to pay this
additional cleaning fee, which will be added to the tariff for your stay.
Bond
Disturbance and noise
Envirocycle Waste Management System
All waste water is processed by an envirocycle
septic system that treats the waste water and recycles it for use on the
gardens at Mountaintop Escape Spa Cabins.
Please ensure that nothing other than toilet paper is flushed down the
toilet, and fats and solids are removed from dishes prior to washing up. Any fee incurred in repairing the system due
to tenants’ negligence will be at the expense of the tenants.
Excessive and/or Wilful Damage
We advise that where damage or major soiling
occurs to the cabin and surrounds, including appliances, furniture,
furnishings, bedding, fittings, and spa, we reserve the right to charge guests
with the costs incurred of replacement, repair, cleaning or otherwise, bringing
such items and equipment back to their original condition.
Maximum Number of Guests
Pets
Smoking
Smoking is prohibited within the cabins. If any
evidence of cigarette smoke residue inside the cabin is found, an automatic fee
of $200 will be charged to your credit card for cleaning and for laundering of
all soft furnishings. Ensure that you do not smoke near any open windows or
doors at your cabin.
The Slow Combustion Fire
The Spa
Do not set the spa so that the water is too hot,
as this can cause the spa to over-heat and the spa to cut out. Do not sit on the spa cover. It is filled with foam and will break if any
weight is put on it. Use the cover holder do not leave the
cover in a place where it can be damaged, and ensure it is secured down with
the straps whenever the spa is not in use.
This cost of replacement is $550.
Tennis Court
Theft & Loss
Use of the Property
Parties and functions are strictly
prohibited. The tariff charged is for
domestic use only and not commercial.
Accordingly, this rate does not allow for the extra costs associated
with functions in terms of cleaning, garbage removal, wear and tear, damage,
repairs etc. Any unauthorised parties or
events will be closed down. You will also be removed from the resort and any
monies paid will be forfeited.